Refund policy

Exchange Policy

1. Timeframe: Exchange requests must be raised within 10 days of receiving the order.

2. Limitations: Only one exchange per order is allowed. If the exchanged item is returned, a credit note will be issued—no refunds.

3. Payment: Any price difference must be paid at the time of the exchange request. Cash on Delivery is not available for exchanges.

4. Delivery: Exchange/replacement items will be shipped to the original delivery address.

5. Product Exchange Rules:

   • Size exchanges (same or different size) are provided at no extra cost.

   • For higher-value items, the price difference must be paid; for lower-value items, the difference will be issued as a credit note.

   • Exchanges are limited to one single item and cannot be split into multiple products.

Return & Refund Policy

1. No Refund Policy: Orders once placed are non-refundable.

2. Defective or Damaged Products: Returns and refunds shall be accepted only in cases where the product is received in a defective or damaged condition, supported by a complete and continuous unboxing video clearly showing the condition of the parcel from opening to completion.

3. Refund Timeline: Upon successful verification and receipt of the returned product, the refund shall be processed within seven (7) to ten (10) working days.